Refund policy

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed and unused, with all tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

Change of mind

For change-of-mind returns we offer an exchange or store credit (not a cash refund). Return shipping for change-of-mind returns is at the customer’s expense.

To start a return, contact us at support@dontrush.com.au and we’ll send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

All returned items are inspected on arrival. Items that show signs of wear, washing or use, or with tags removed, cannot be accepted and will be sent back to you.

Damages and issues

Please inspect your order on delivery and contact us immediately if an item is defective or damaged, or if you have received the wrong item. Where an item is faulty, you are entitled to a remedy under Australian Consumer Law — including a replacement or full refund — and we will cover the return shipping.

Exceptions

Sale items and gift cards cannot be returned for change of mind.

Exchanges

The fastest way to make sure you get the piece you want is to request an exchange — email us at support@dontrush.com.au and we’ll set it aside for you.

Refunds and store credits

Once we’ve received and inspected your return, we’ll notify you of the outcome. Refunds for faulty items are issued to your original payment method within 10 business days. Store credits are issued as soon as the return is approved. If more than 15 business days have passed since your return was approved, contact us at support@dontrush.com.au.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.