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RETURNS & REFUND POLICY

REFUNDS

We offer returns and refunds on most items. Items must be returned within 20 days of delivery date. Items must be in original condition (unwashed, unworn and not damaged.) To organise a return, please contact support@dontrush.com.au. 

We don’t offer refunds if you simply change your mind, or the item does not fit, in this event, we can offer an exchange for another size or item, or a store credit to use at a later date. 

All returned items will be inspected by customer services staff before being approve for refund/exchange. Any returned items received that are deemed unsatisfactory will not be accepted, and will be sent back to you at your own expense. 

We do not provide refunds on postage. The cost of return shipping is at the customer’s expense and will not be refunded. 

Shipping for returns is at the expense of the customer. You will be required to cover the cost of postage to Don’t Rush. Don’t Rush is not responsible for any item that is lost or damaged whilst in transit, so we recommend you use resided post such as pre-paid Australia Post. If you are located in WA, you can bring any return to our Click & Collect location but you must follow the same step above in contacting a Don’t Rush customer service member to organise your return. 

• We do not offer refunds on orders processed through Afterpay. (However, we can do an exchange or store credit)
• No returns or exchange on sale items, All sales of Sale or Discounted items are final. 

EXCHANGES 

We offer exchanges on ALL items except damaged or washed items and orders over 14 days of delivery date. To organise a return, please contact support@dontrush.com.au. 

If a customer is exchanging items, the customer is required to:

• pay postage when sending the items back to us.
• We will cover postage when sending the exchange items back to the customer from Don't Rush.

 Don’t Rush is not responsible for any item that is lost or damaged whilst in transit, so we recommend you use resided post such as pre-paid Australia Post.

RECEIVED A DAMAGED ITEM?

If items are damaged or defective in any way please contact us at support@dontrush.com.au as soon as you discover the fault (please provide detailed photos of the fault where possible. We do offer exchange/return or a full refund, including postage. Items deemed faulty past 30 days may be denied. 

CLEARANCE SALE ITEMS

Please be aware, all clearance sale items cannot be returned or refunded. Any items that are returned to Don't Rush that are on clearance sale will be sent back to you.

If we have made an error on your order, we will reimburse you for any return shipping costs.

We handle all returns and process refunds in accordance with Consumer Law. Our liability for our products is limited to: the supplying of the products or services to you again; the replacement of the products; or the payment of the cost of having the products or services supplied to you again.

CANCELLATIONS

If you wish to cancel an order, please contact us immediately on +61 416 432 19 during business hours or email us at support@dontrush.com.au. Orders can only be cancelled if Don’t Rush is contacted prior to shipping. Thereafter, customers must follow the Returns policy.