Our Story

REFUNDS AND RETURNS

 

We offer returns and refunds on most items. Items must be returned within 20 days of delivery date. Items must be in original condition (unwashed/unworn and not damaged.)

  • We do not provide refunds on postage. The cost of return shipping is at the customer’s expense and will not be refunded.
  • We do not offer refunds on orders processed through Afterpay. (However, we can do an exchange or store credit)
  • Due to hygiene reasons, we do not offer any returns on swimwear or underwear products unless found faulty.
  • We do not offer returns on clearance sale items. 

EXCHANGES 

We offer exchanges on ALL items except swimwear, underwear, damaged or washed items and orders over 14 days of delivery date. 

If a customer is exchanging items, the customer is required to:

  • pay postage when sending the items back to us.
  • We will cover postage when sending the exchange items back to the customer from Don't Rush.

If items are faulty we do offer exchange/return or a full refund, including postage. Items deemed faulty past 30 days may be denied.

SHIPPING/ITEMS NOT RECEIVED

If you authorise the courier to leave your parcel without a signature and you cannot locate it, Don't Rush cannot be held accountable if the delivery goes missing and you will need to process a claim via your bank.

If you did not authorise a drop off (no signature) please contact us and we will sort it out.

RETURNING ITEMS

The items are the responsibility of the customer until they are returned to Don't Rush. Don't Rush will not issue a refund to items that have been misplaced or lost in transit.

CLEARANCE SALE ITEMS

Please be aware, all clearance sale items cannot be returned or refunded. Any items that are returned to Don't Rush that are on clearance sale will be sent back to you.

If we have made an error on your order, we will reimburse you for any return shipping costs.

We handle all returns and process refunds in accordance with Consumer Law. Our liability for our products is limited to: the supplying of the products or services to you again; the replacement of the products; or the payment of the cost of having the products or services supplied to you again.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that Don't Rush is not legally responsible for any direct, indirect, consequential or incidental loss, injury or damage you might suffer related to your use of the website, whether from errors or from omissions in our information, any products or services we offer or from any other use of the website. Your use of any information, materials or services on or through this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our products and website services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.

Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the products and website services which cannot be excluded, restricted or modified, including but not limited to Consumer Law. At no time are these statutory rights sought to be excluded.

YOUR PRIVACY

At Don't Rush, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Don't Rush respects the privacy and confidentiality of the information provided by you. 

We created Don’t Rush for women like us. Women who move with intention, power, and presence.

In a world that glorifies hustle, we honour the slow burn: the quiet strength that builds over time, the confidence that comes from knowing who you are and moving on your own terms.

Don’t Rush is more than activewear, it’s a mindset.
A reminder that you don’t chase the moment you are the moment.

Every piece in our collection is proudly made in Australia, designed by women, for women.

We use high-quality fabrics that feel as good as they look, supportive, breathable, and ultra-flattering.

Whether you’re pushing through reps or unwinding at home, our fits are made to flex with your life. We’re building a new kind of activewear, one that celebrates softness and strength. And we’re just getting started.

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.